I ordered the wrong part!
Kogel Bearings aims for 100% customer satisfaction. If you ordered a part and it does not fit for your set up, we will be happy to exchange it for a product that does work for you. As long as the product is unused and in perfect condition, we allow you to return it. Kogel will even cover standard shipping for your replacement parts.
I bought something and it's not working!
Contact us! There is a good chance that something is installed backwards or we need to make a little tweak to your setup. In all cases we will have a couple of technical questions, which are so much easier to handle over the phone.
If you received a faulty product, please remember that Kogel strives for a best-in-industry warranty.
I don't like this product!
Say whaaat???? OK, no biggie. Call or contact us and we will take care of you.
How does it work?
Before you send anything back to our office, it would be good that we know it's coming. Call, email, instant message and Kogel will provide you with return instructions. We are not the types to waste time, so returns are typically processed same or next day after receiving your package.